Call Us First! 540-434-9959
Homeowners are responsible for the water lateral from the meter to the home and for the plumbing inside the home. If your utility bill has a higher than normal usage and suspect that you have a leak, please make an appointment for a service technician to help you troubleshoot at the meter.
The service call is free. Please locate your main shut off valve before the appointment.
Common sources to cause high water usage: Leaky toilets, faucets, ice makers, and lawn sprinklers.
How to test toilet for leak
Can my bill be adjusted?
Can my meter be tested for accuracy?
Insurance Riders Encouraged
The City cannot ensure your premises against damage from line breaks or sewer overflows.
Insurance policies have different kinds of coverage. Every policy has limitations or exclusions. The City recommends all customers add a rider (or endorsement) to your standard homeowner's (or renters) insurance policy that will provide that added protection.
How to Test Toilet for Leak
- Take the lid off the tank, add food coloring, and do not flush.
- After a minimum of 1 hour (or sits overnight), check the bowl to see if dyed water has seeped into the bowl.
- If dye appears in the bowl, a leak exists.
- In the event you experience difficulties locating a leak, please consult a qualified plumber.
Billing Adjustments
See Harrisonburg, Va Code of Ordinance Section 7-4-9 for Procedures, Qualifications, Adjustment Policy
[127KB] Adjustment Application Form
[132KB] Adjustment Application Form (Spanish)
Submit online or mail to Department of Public Utilities, 2155 Beery Rd, Harrisonburg, VA 22801
Meter Testing
Any customer has the right to request that the meter through which water is being furnished be examined and tested for accuracy.
Step 1. Complete the [67KB] Request for Meter Test Application Fees Apply
See Harrisonburg, Va Code of Ordinance Section 7-4-1 for all rates and fees.